Delete your ATS account
For users of the ATS mobile app by Athlete Thermography Screening j.d.o.o.. You can delete your account in the app, or ask us by email.
1. How to ask
In the app. Open Settings, tap Delete Account, type DELETE (or the word shown in your language) and confirm. The account is deleted at once: you are taken off your club, signed out on every device and sent a confirmation by email.
By email. Write to vlaho@athletethermographyscreening.hr from the email address you use to sign in to ATS, with the subject "Delete my ATS account". We reply to that address to confirm the request.
Everything stored with the account is permanently removed 30 days after it is deleted in the app, or within 30 days of an email request.
2. What is deleted
- Your account: your email address and name.
- Your membership of your club and your sign-in sessions.
- Your conversations with the support assistant (Kelvin).
3. What is kept
Athletes and scans. They belong to your club, not to your account, and stay with the club. To have them deleted, ask your club.
Problem reports. Reports you sent about a fault in the app, and assistant answers you reported, are kept so that we can fix the fault. Say so in your email if you want them deleted too.
Anonymised images. The anonymised copies of thermal and camera images we keep to develop our algorithms carry nothing that links them to you or an athlete, and stay (App Privacy Policy, section 3).
Records the law requires. A record that the account was deleted, and records we must keep by law, for as long as the law requires.
For more, see the App Privacy Policy.